The Only Things Certain are Death, Taxes -- and the Value of VoIP
November 28, 2012
By Mae Kowalke
, TMCnet Contributor
Businesses vary, but one element is common among just about all businesses: communication.
“Communication is one of the key activities in business life,” wrote the Financial News in a blog post. “Fixing dates and times for appointments with business partners, briefing colleagues on new developments, making deals with business-related companies or informing customers about new services and products – the regular interaction within one’s own business is essential to keep it working.”
Communications technology is a necessary business expense, writes the blog, but it need not cost as much as most businesses currently pay. Technologies such as VoIP have dramatically cut the cost of communication.
The case for business VoIP is a simple one: It costs less and gives more. VoIP no longer is a cool trick for technology early-adopters, it is a mainstream business option with several key benefits.
The reduced cost of both incoming and outgoing calls is one obvious reason.
“Voice over Internet Protocol, for all its amazing features, is best known for how cheap it is to make a call,” wrote Robert Pepper for Get VoIP. “The low prices are, in part, due to the fact that VoIP is built upon the existing infrastructure of the internet, and because the voice data is cheaper to send over internet protocol compared to the circuit-switched PSTN.”
There are other cost benefits, too: internal calls are free and easier to make with VoIP, cheap international calls are the original VoIP value proposition, and enterprise-class features are much cheaper with software-based VoIP.
These are just the cost benefits, too.
“Business life demands employees react to new developments as fast as possible,” wrote the Financial News blog post. “VoIP phone systems are priceless since they allow you to use one gadget for everything.”
VoIP lets employees take all their communications with them wherever they go, from chat to calling, and roll them into a single package in what is called a unified communications system.
“It’s easier than ever to combine discrete technologies and platforms like Skype (News - Alert), email, phone, and fax into one program,” wrote Pepper. “With Voice over Internet Protocol, you, and your employees, will have all the tools you need to get the most out of your busy workweek.”
Not to mention better call quality from the digital signal and better time management from the advanced features baked into most VoIP solutions.
“Everything from the time of day to the person calling can be set, and the calls can be routed to any number of assistants, to any of your extensions, to your office or cell phone, and so on,” noted Pepper. “You can even set up your own private ‘batphone’ for the most important calls you receive. There’s no need to give VIPs a new number, although you certainly can; you can program the phone to recognize the caller ID and route the call to the right phone.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Rachel Ramsey