'Must Haves' for Today's Contact Center
The contact center today has evolved from that old standby of years ago, the 'call center.' With today's technology, customers not only have myriad ways of reaching out, but they can also torpedo your efforts and reputation with a few well-paced tweets.
Protecting VoIP From Attacks
As more consumers and organizations continue to migrate from their landline to IP telephony, hackers are targeting this platform because of the sheer number of gateways that could be exploited.
What's Better: Skype or Google Hangouts?
As we progress toward more intricate methods of communication, like Web conferencing, we're seeing that these add-ons and features are using our Internet connections in a much more efficient way.
Research Reinforces Accepted Wisdom: VoIP Continuing to Grow
Yet while the technology continues to grow, it's not seeing explosive growth everywhere. "Lack of awareness among the residential consumer segment and lack of promotional activities by VoIP service providers is posing a challenge for the growth of the market," PMR said. The company noted the emerging markets in such countries as India, Brazil, Indonesia, China, and the Philippines where growth is possible, once awareness levels are raised.
WhatsApp Beta Testing VoIP Service in Windows Phone App
While the WhatsApp voice calling feature might not actually be meant to be a wholesale replacement of VoIP services, there is very little doubt the application does just that, especially when talking about the average user
VoIP Adoption in India Hinges on Cost
The U.S. smartphone market is well saturated and a good portion of China's 1.4 billion citizens have been using mobile devices for several years. It appears as if the next hot market for cell phones will be India.
VoIP App Roundup: Skype or Viber?
There are apps upon apps for download that will allow users to utilize VoIP for all of its cost effectiveness, but two remain major contenders: Skype and Viber. What's the hype behind the technology and who will ultimately win?
Help Your Company Shine by Offering a Better Version of VoIP
Service providers offering VoIP solutions are now vying for dominance in an increasingly competitive and crowded market. With pricing for VoIP services relatively static, managed VoIP providers must come up with different ways to stand out.
Business Startups Reap Benefits from VoIP
The SMB crowd has a lot to contend with when it comes to competing with larger businesses. Worrying about what phone system to use shouldn't be on the list of concerns.
How Do You Separate Good Business VoIP Providers from the Bad?
Business VoIP providers continue to preach the virtues of the platform and what it can do for your bottom line. While you may be convinced that this technology makes sense from a cost and functionality standpoint, how do you know which vendor is the best?
Do Your Homework Before Making VoIP Converts
The buyer's journey is the backbone of many marketing initiatives and dictates not only what content should be produced, but how to effectively nurture new leads and even how and when sales should get involved.
What Can Your Business Do With VoIP?
Lowering communications costs while increasing efficiency and accessibility are just some of the many benefits that come with deploying a VoIP phone system.
Telco Etisalat Bans WhatsApp in the UAE
WhatsApp, the popular (and cheap) messaging app, has added VoIP capability for voice calling - and has consequently been banned by telco provider Etisalat in the United Arab Emirates.
Hybrid Solutions Seen as Next Step for VoIP
As Voice over Internet Protocol (VoIP) access and session initiation protocol (SIP) trunking services continue their respective rise up in the business world, enterprising leaders are finding new ways to use the technologies to their best advantage. They're doing so as more and more companies realize VoIP access and SIP trunking services are well on their way to eclipsing the old-time legacy digital telecom, due mostly to advanced capabilities and overall lower costs.
VoIP Has Many Options: Choose Carefully
VoIP works great for businesses that have high call costs - a lot of long-distance or international calling - as well as those that need flexibility, like operations that need to ramp up staffing for busy seasons.
Texting Preferred Over Talking, Study Says
This might seem like obvious news, but here in the U.S., most of us would rather type out our conversations than actually engage in a voice conversation, according to a new study.
UAE Telecom Providers Holding VoIP Hostage
Businesses and consumers the world over are finally starting to see the light when it comes to Voice over Internet Protocol, or VoIP. Yet in one part of the world, if you're not part of the 'in crowd,' don't even think of bringing your own VoIP to the party.
Why VoIP is Becoming the Best Way to Call
While it is obvious why analog landlines are going the way of the dinosaurs, some may wonder why VoIP is in the picture given the power and prevalence of mobile phones.
How VoIP Providers Can Help the Contact Center with Security
A recent GetVoIP article highlighted what I've long felt is an important issue for the contact center: security. As the article noted, contact centers are prime targets for security threats due to their high volume of interaction with unfamiliar voices.
Broadband Provider Brings VoIP to More Customers with Alianza
Business VoIP providers have known from the start that VoIP and other IP-based telephony services are a reliable and cost-effective alternative to traditional phone services. But while VoIP has been in the business world for some time now, its popularity is now leading to VoIP demand in the residential sector as well-and local telecoms are taking notice.
What is Your ROI of CRM?
Businesses all share one value: the bottom line. Revenue doesn't mean much if your overhead costs are chipping away at your profits, but businesses shouldn't rest on their laurels when it comes to customer relationship management (CRM) investment. It is, however, imperative to make sure that whatever CRM solution you're investing in adds to your bottom line, not subtracts from it. How do you determine how much you're getting from your CRM solution?
The Business VoIP Provider: Office's Best Friend for Communications
There are some needs that, for an office environment of any size, are pretty much standard fare and hard to challenge on any level. Electricity is one, as are thing like water service and heating and cooling. But one point that generally goes unchallenged on the "every office needs this" scale is communications technology.
IVRs Need to Get With the Times
IVR systems are among the tools that you can love due to the pros it offers your business, or hate due to how poorly it has seemed to evolve despite the ever-evolving landscape of telecommunications. One of the downfalls of IVR, according to the business VoIP specialists over at GetVoIP, is that some systems don't use "context awareness."
Will WhatsApp VoIP Find Success in the Developing World?
We know WhatsApp Messenger as an instant messaging app for smartphones that operates under a subscription business model. It is a proprietary, cross-platform app that gives users the ability to select feature phones to use the Internet communication purposes. In addition to text messaging, WhatsApp can be used to send images, video and audio media messages. The location feature can also be used through the use of integrated mapping features.
The Many Advantages of Business VoIP Systems
More and more companies are implementing hosted voice over IP (VoIP) solutions as a replacement for traditional landline phone networks. Recent research has demonstrated that many customers still prefer phone interactions over website browsing if they are looking for a discussion or more detailed information, meaning voice technology had to evolve in a way that interacts seamlessly with today's Internet-centric infrastructure.
VoIP is a Game-Changer for Mobile Workers
One of the biggest changes in International travel is the emergence of the smartphone. Whereas once upon a time it could be quite stressful heading to a foreign land when you don't speak the language or know the geography, now a smartphone equipped with a data plan can make you something of a local instantly.
Test Case: Bharti Airtel Starts Charging Extra for VoIP Calls
Net neutrality is almost a kitchen table topic in the United States, with subjects like the possible throttling of Netflix on the part of cable ISPs often making national news. But that's not the case everywhere, and apparently Bharti Airtel, India's largest telecom provider, has unabashedly started charging mobile subscribers extra for making VoIP calls.
Matrix Gateways Now Certified to Work with BroadSoft Products
Often, interoperability can mean the difference between success and failure of a product. There is much to be said for proprietary systems that support one's own business, but for manufacturers of communications products, it can pay for them to create phones and gateways that interact well with the services of software providers.
Innovative VoIP Leaders Focus on Richer Communictions
IP services continue to evolve, and the use of VoIP in clever and new ways has become a cornerstone of innovation. Whether it's business VoIP and unified communications, conferencing, a range of consumer rich media options or developer APIs targeted at making mobile VoIP better, there's simply a lot happening. Accordingly, a list of notable VoIP innovators offers a view into the leading edge of the industry.
Survey: IT Hones in on VoIP Hardware
Communications today are virtualizing at a rapid rate, as public switched telephone networks (PSTNs) are abandoned in favor of IP-based network alternatives. Many virtual and VoIP-related solutions now come in the form of software available through hosted services or the Internet, which makes them easily accessible and more appealing. But a recent study by TechTarget found that, despite the boom in virtual communication tools, more IT teams are looking for VoIP hardware than for software-based telephony clients for their PC and mobile devices.
Cloud Education: Get Ready for 2015 with Great Reads
Voice over IP has been transitioning the communications industry toward service flexibility and efficiency for almost 15 years now-effectively taking the wind out of the voice minutes business and opening the door for new types of services and revenue streams. While the evolution has not been without its casualties (the long-distance business, for one), ultimately the end user has won, as have forward-thinkers looking to make the best of fresh opportunities.
Competitors to WhatsApp Continue to Grow in VoIP Market
The massive boom in the smartphone market over the last few years has also led to a massive boom in the instant messaging and voice over Internet protocol (VoIP) markets. For businesses looking to stay in contact with their employees and their clients, the right application that can handle VoIP as well as video conferencing and instant messaging is key.
VoIP Market Looks Bright for the New Year
By now it should come as no surprise-particularly to business VoIP providers-that VoIP adoption rates are rising around the world. The demand for cheap and effective communication on an international scale is growing. Communication borders are shrinking, as is the business world, and IP-based networks are increasingly stepping in to provide better wireless and wired network infrastructures. While traditional phone lines offer only limited, and typically expensive, services to businesses, VoIP services can accommodate mobile and international workforces with ease-and for less of a financial investment.
Videoconferencing Market in Flux as Cloud Options Gain Steam
Increasingly, businesses of all sizes are embracing video as part of their corporate communications framework, and not just in the executive boardroom. Gone are the days of large-scale, proprietary hardware that required its own dedicated line and room-IP and the cloud have made it possible to extend videoconferencing to more types of workers within the enterprise, often bundled with business VoIP and/or unified communications offerings.
VoIP Security Refresher: What Your Business Needs to Know Before 2015
As VoIP has become a household - and even business - name, there are fewer businesses that have yet to realize why moving towards an IP-based communications system is beneficial. Having evolved with the Internet since its inception, business VoIP providers have done a good job at making it better and more efficient for their subscriber base. Despite all the good stuff that comes with VoIP, many businesses and organizations are still not on board with VoIP adoption, perhaps because there are still a few misunderstandings about VoIP, particularly with security.
Survey: One-fifth of Workers Steal from Employers
Ethics appear to be eroding: one-fifth of American tech employees in a recent survey admit that they have stolen an object from their workplace or employer-for men, these things are often valued in the hundreds of dollars.
Careful Research Required in Selecting the Right CRM Solution
Customer relationship management (CRM) is huge, and not just in spending and market size. Although the market is pretty substantial, with Garner estimating spending on CRM solutions will hit $36.5 billion by 2017. The scope of CRM itself is huge, encompassing a broad range of customer service tools that seems to be growing by the minute. And while businesses, and especially enterprises, are spending money on products and services, they need to better understand these tools to harness their full potential.
How Hosted VoIP Fared in 2014 and What Lies Ahead
As we approach the closing of another year, the market trends are showing what has worked, what needs improvement, and what can be expected looking forward. The hosted VoIP market in particular demonstrated some growth opportunities for service providers, and we can thank cloud-based delivery models for that.
New Patents May Improve the Business VoIP Provider Experience
VoIP has radically changed the way businesses communicate today. VoIP connections allow businesses to conduct voice calls over all over the world while avoiding the costly long-distance and international fees associated with traditional landlines. But VoIP doesn't simply replace wirelines as a way to make phone calls-VoIP allows for mobile communication from a wide range of wireless devices, and comes with a host of additional features such as voice and video conference calls.
Viber's Latest Update Makes It a Contender Against Skype
As mobile phone usage starts to take the place of its landline counterpart, consumers are in search of inexpensive ways to communicate with friends and relatives across the globe. With VoIP being the global phenomenon that it is, text messaging and long-distance calls have seen a decrease over mobile networks as free VoIP services are more easily available.
As Mobility Looms, MDM May Need to be a Priority
Has mobility hit your workforce? Even if yours is not a mobile environment, chances are your employees are bringing their own devices to the office and using them to access work email, shared documents and other applications while outside of your network. When this happens, you could be at risk if you don't have the right policies in place to govern use.
Are You a Small Business? Ditch the Landline, Go Wireless
Small businesses, independent contractors, and other smaller organizations don't have to invest a lot of money into their communications infrastructure to seem like one of the big guys. In fact, with all of the mobile options available today, it's almost silly to even bother going with a landline, as it allows the more financially-conscious small business to spend their dollars on only one solution. The best solution? Wireless.
Business VoIP Networks Beware: PCI Compliance Deadline is Coming
Most business VoIP providers and businesses operating over VoIP networks are likely aware of the looming deadline for those that regularly handle credit card transactions. This deadline, set for Jan. 1, 2015, will require that any company making credit card transactions be in compliance with the Payment Card Industry's PCI 3.0 platform. While PCI 3.0 security is typically thought of in relation to computers, any device attached to a network is implicated, including VoIP phone systems if you are using voice-over-internet-protocol (VoIP).
Skype's VoIP Translator Could Change the Way We Do Business
Imagine being able to converse through VoIP or video chat with someone who speaks an entirely different language using a platform that will translate that person's words for you in real time. For decades, this seemed like a dream technology cooked up by science fiction writers that didn't stand a chance of becoming a reality, but now live voice translation may be right around the corner.
Why You Need a BYOD Policy, Even Without Adoption
Has your company planned for Bring Your Own Device (BYOD)? A number of organizations have embraced the opportunity, while others insist their current strategies are working beautifully. Business VoIP providers are offering solutions that fit the model, yet not all companies believe bringing personally owned devices onto the network is a good idea.
Reducing Stress for the Health of Employees and the Company
Stress is a rather unavoidable circumstance that is a byproduct of heightened situations both at work and at home. Three out of every four American workers describe their work as stressful, according to research from Fairleigh Dickinson University, and those numbers are nothing to scoff at. It's imperative that managers and business owners help alleviate stress within the work place because not only is it terrible for employees, it's pretty bad for business, too.
BandTel to Acquire MCCT Matrix IVR Technology
Information and communications technology (ICT) has introduced products and services to individual consumers and organizations that have simplified many of the costly and time-consuming actions we take every day. The field of IP communications and business VoIP has advanced far beyond just offering voice transport, and service providers now deliver value added services and applications not possible until recently. In order to stay ahead of the game, companies make key acquisitions of technologies that increase their offerings to their customers.
Palm Beach County to Use VoIP and UC Communications
Setting up a unified communications (UC) solution for a government the size of Palm Beach County, Fla. is no small task for a business VoIP provider. With over 10,000 users and 300 locations, few solutions providers would be equal to the task of installing a new system that large, especially when 80 different telephone platforms have to be consolidated into one.
How to Find the Right Business VoIP Provider
VoIP is an incredibly cost effective and efficient communication solution for businesses of all sizes today, but finding the right business VoIP provider can seem like a complicated process. It doesn't have to be. There are plenty of resources out there to help companies narrow down their searches and find the best VoIP fit for their needs-they just need to know where to look.
Survey Finds General Public's VoIP Knowledge is Lacking
Today, businesses are flocking to Voice over Internet Protocol (VoIP) phone systems, and even several residential subscribers are discovering the benefits of an IP phone system. Because VoIP compresses traditional analog signals into far more compact digital files, a higher quality of sound can be sent through far less expensive infrastructure. For the customer that means better phone service for less money, and will often include several other free features like call waiting or music on hold.
DSP Group's DVF99 VoIP SoC Chosen by Obihai
Obihai, an innovative manufacturer of VoIP solutions, recently selected DSP Group's DVF99 VoIP SoC for its new line of IP phone models, the OBi1032 Manager and OBi1062 Professional.
Hosted Communications Market to be Worth $12B by 2018
While the initial thought may be that these monthly figures eventually add up to more than the total initial investment, most companies spend the same amount or more having a dedicated IT team that takes care of the equipment. The cost of replacement parts also contributes to the expense of owning in-house systems, which simply makes it more expensive to own legacy equipment.
CANTO Conference Brings New Regulation Considerations to VoIP Providers
Voice over Internet protocol (VoIP) service has been increasingly popular with a variety of businesses and everyday individuals out there eager to save a few dollars when it comes to the long-distance bill. To that end, a great many providers of such services have also shown up, eager to offer services and keep people connected for impressively low sums. But that drive toward increased VoIP isn't being felt everywhere, as down in the Bahamas, regulators are eying the process, and not liking what's being seen.
Judge a Technology Not by the Size of Its Gadget
The Internet is full of some crazy memes, one of which includes pictures of yesterday that compare room-sized computers to our pocket-sized mobile devices, and how far we've come in terms of storage, use, and efficiency.
The DOT Weighing in on Ban of In-Flight Voice Calls
Looking at your smartphone you have to be in awe at all the technology that is inside that small device making your life more manageable, that is until you are next to a person to whom the concept of volume control has completely elude them while talking on their device. If you are out in public you have the option of walking away from such a person and avoid the noise pollution, but what if it is happening at 35,000 ft. and you are trapped with this same individual in a plane.
Why Nexus IT's VoIP Service is Oh-So Tasty
If communication is the lifeblood of every business, VoIP is its multivitamin. Along with the fact that it runs on existing infrastructure, it's also able to save enterprise users loads of cash they would have otherwise spent on expensive legacy PTSN lines. Savings could reach anywhere from 50 to 75 percent and there's nothing to pay in terms of installation.
Network Automation Can Help with VoIP Performance Monitoring
As more companies adopt VoIP solutions, one of the most frequent issues they hear about from end users involves the quality of the calls made via VoIP when compared to traditional phone lines. It's a problem that can be very frustrating to solve for corporate IT personnel, as the performance of the VoIP call system and the routing network are intertwined.
CounterPath Awarded Patent for Mobile VoIP Network
The U.S. Patent and Trademark Office has awarded patent No. US 8,763-which will help improve product performance, extend average product service life-to CounterPath Corporation. The patent, titled 'Network Based Authentication,' protects CounterPath's unique methods of authenticating a Voice over IP (VoIP) softphone application on a device via a GSM-based telephone network, rather than through traditional username/password requirements.
Digicel Blocks VoIP Services in the Caribbean
Another day, another report of telecommunications provider Digicel cutting off VoIP services from interacting with its network. The Columbus CEO reported in a recent article on Digacel's decision to halt VoIP access throughout the Caribbean, and in all the countries in that region it has affected with its decision, customers are voicing their concerns.
Curse, Inc. Brings Voice Technology to Hi-Rez Studios
While business VoIP providers may usually think of VoIP technology only in terms of the enterprise, it is becoming one of the most useful and versatile communications methods today. Hi-Rez Studios, creator of the popular online multiplayer game SMITE, has formed a partnership with Curse, Inc. to implement the gaming technology company's VoIP platform, called Curse Voice.
Improving the Safety of VoIP Networks
Adoption of VoIP networks has increased in leaps and bounds over the last few years. Today, many individuals and businesses use VoIP extensively for making voice calls. Along with this widespread use of VoIP, however, come some security issues. It is possible for hackers to access VoIP networks to eavesdrop on calls, change caller IDs, disrupt phone calls, or even send unwanted messages through the network.
Telecoms Urge BTRC to Halt Illegal Teletalk VoIP Calls
Telecommunications providers Grameenphone, Banglalink, and Robi recently wrote a letter to the Bangladesh Telecommunication Regulatory Commission, urging it to crack down on Teletalk for allowing mobile users to make illegal international VoIP calls.
An Insight into the Competition of French Telecom Market
France is the third largest telecom market in Europe, in terms of market penetration and customer base. This market has four major players, namely, Orange, Bouygues Telecom, SFR and Illiad SA. Out of these four, Orange is the oldest player in the French market, and it is also one of the major telecom and VoIP service companies in the world.
Why VoIP Apps are Perfect for Consumers
VoIP is poised to change the world with its ability to perform voice calls over Internet connections rather than traditional telephone lines. Cutting costs, VoIP has become a popular choice for many businesses wanting to save money, and develop more efficient lines of communication.
Business VoIP Provider Intros New Packages for SMBs
IPitomy, a provider of VoIP unified communications platforms including premises-based and virtual cloud based business solutions, has joined an affiliate to offer SIP trunking packages that will suit the needs of SMBs.
TDS Telecom Partners with Bandwidth to Expand VoIP Business
Voice over Internet Protocol (VoIP) phone systems are a perfect tool for businesses, because they are able to deliver high quality business-class services at only a fraction of the cost of similar landline-based packages. TDS Telecom is a provider of excellent business and residential VoIP phone systems that primarily serves the northeastern United States, yet the company is looking to expand its reach due to growing customer demands. In order to do so, the company is partnering with Bandwidth to expand their Competitive Local Exchange Carrier (CLEC) footprint in order to provide services to a larger region.
Velocity's 'Choose a la Carte' Policy Popular with SMBs
Many service providers offer bundled VoIP services that do help consumers consolidate their phone bills and save money, but in the process, they are also saddled with services that they are not likely to use. Velocity is making an effort to change that by providing affordable VoIP solutions that lower costs without depriving the consumer of the right to choose a la carte the services they need.